Some general Frequently Asked Questions (FAQ). Please contact us directly if you have any more specific queries, we’ll be happy to spend the time with you.
What is discussed on the call?
We do proactively manage the call so that it is enjoyable, productive and progressing.
We can also help with technology, play games like Scrabble, or do online courses. The options are endless. See our services page for more information.
Can I speak to the same buddy every time?
Ideally appointments will be made in advance to ensure that you can be connect with you buddy. You can call at any time, without an appointment however, there is a chance your buddy won’t be available. If this is the case, then we have other buddies you can chat with.
It’s also possible that your buddy has periods of absence through sick leave or holiday etc – in these cases we would match you up with another buddy during this period.
How long will conversations go for?
We are very flexible though, and our members can have shorter sessions, or multiple sessions in one day. Even back-to-back sessions if you wish.
If your buddy is unavailable, then we can introduce you to another buddy for further conversation.
We are here to provide as much company, conversation and companionship as you desire.
What qualifications do the buddies have?
To bring conversation, companionship and personal growth to the isolated and lonely, in an affordable and sustainable way.
Passion, compassion, curiosity and communication
All of our team have a university degree as a minimum. We have hiring a preference towards qualified nurses, psychologists and other auxiliary medial professions. All staff have excellent formal qualifications.
However, we would like to stress that we aren’t offering formalised medical or psychological care. We offer conversation and company first and foremost, and proving the best, most qualified people available to do this.
Read more about our company, team and values here.
Where is your company based and where are your staff from?
We have an office in the Philippines so that we can tap into the incredible people over there. People in the Philippines are paid less than in the UK, and as a result, we can pass on a fantastic service to our members, at a very affordable and accessible way.
The team in the Philippines also love their work, and get a huge kick out of helping and conversing with our UK based clients.
Read more about our company and the Philippines here.
Will my buddy speak English fluently?
If you are unhappy with a buddy, you can ask to have a new buddy introduced at any time. And there is a 60 day 101% money back guarantee if you have any concerns at all.
Can i buy this membership for my parent/elderly friend etc?
You can also speak and interact with the client’s account manager at any time. We can also provide you with session updates and reporting also.
We offer a 60 day 101% full money back satisfaction guarantee, for all memberships.
Beyond the initial 60 days, you can cancel a monthly membership at any time, with no notice period required. Annual memberships, which attract a 20% discount, are valid for the full year with no applicable refund.
Can i buy individual sessions?
Once you are a member, then you can add additional sessions as you wish. See our pricing table for the details. However, we do not offer singular sessions to the general public.